Frequently asked questions
Offshoring is specifically hiring employees overseas to work with your local team and can save you time and reduce business costs. Your new team members become part of your team and they learn about your company’s culture and values. Outsourcing is contracting work out to a third-party company regardless of location. Usually, companies look to outsource because there is a lack of skill set to complete the project in the company.
ASW is ISO data security certified which is set by the International Organization for Standardization (ISO). This certification is the standard for providers that specifies they are following the utmost security management best practices and security controls. We have years of experience working in APRA regulated industries and to ensure your data is safe, we have firewalls and protection against Trojans/viruses through anti-virus software on our servers, desktops, email gateways and internet filters. We conduct regular penetration tests and scans to ensure that the network and systems are secure.
At ASW, we offer flexible options that cater to different business needs. After an analysis of the requirements is performed, we then customise our partnership with you accordingly.
We ensure we hire offshore teams with excellent English communication skills. All our overseas team members understand and speak fluent English and there would be no problems communicating with them in any way.
All of our solutions are customised, you are able to determine the amount of team members you hire. Please speak to one of our customer service representatives in the Sydney office on 02 8016 5500 to discuss the best options for your business.
Certainly. We are here to cater to your requirements and therefore you decide where you would like to build your global team. We can however, provide you with guidance and recommend which country is best for your business needs.
Our fee structure is simple and transparent. We provide our partners with the flexibility they need, under a staff based pricing model that enables you to set up your own team in either Vietnam, the Philippines, or Malaysia and is fully supported and managed by ASW.
ASW provides monthly invoices in Australian dollars.
You will be assigned an Account Manager to guide you through training. This can be performed on-site with you or in the host country or via phone or video conference.
We do! We equip your new employee/s with the latest technology for them to work in the most efficient way possible. We will ensure they are set up with the same software your onshore team uses and that integration is smooth.
Your employee/s will be trained to your standards. We do not have any guidelines to assist you and we do act in the most ethical way as we have a responsibility to ensure all employee/s are treated equally.
In the rare case of having any issues with your overseas team members, you can contact your dedicated Account Manager and they will resolve any issues that need to be rectified as quickly as possible. We have escalation processes in place so that any matter is resolved.
The new employee/s would be working in one of our A grade offices in Vietnam, the Philippines, or Malaysia. All of our offices are state-of-the-art and located in the CBD of their respective countries.