What is the difference between outsourcing and offshoring?
Offshoring is specifically hiring employees overseas to work with your local team and can save you time and reduce business costs. Your new team members become part of your team and they learn about your company’s culture and values. Outsourcing is contracting work out to a third-party company regardless of location. Usually, companies look to outsource because there is a lack of skill set to complete the project in the company.
Is my data safe with my offshore team?
ASW is ISO data security certified which is set by the International Organization for Standardization (ISO). This certification is the standard for providers that specifies they are following the utmost security management best practices and security controls. We have years of experience working in APRA regulated industries and to ensure your data is safe, we have firewalls and protection against Trojans/viruses through anti-virus software on our servers, desktops, email gateways and internet filters. We conduct regular penetration tests and scans to ensure that the network and systems are secure.
How do I organise a meeting to discuss our business requirements?
Please give us a call on 02 8016 5500 and we will work with you to understand your business requirements or alternatively, send us an email at firstname.lastname@example.org and let us know a suitable time to call you.
Can I choose how long I can partner with ASW for?
At ASW, we offer flexible options that cater to different business needs. After an analysis of the requirements is performed, we then customise our partnership with you accordingly.
Can the staff overseas understand and speak English?
We ensure we hire offshore teams with excellent English communication skills. All our overseas team members understand and speak fluent English and there would be no problems communicating with them in any way.
What is the minimum number of offshore staff I can hire?
All of our solutions are customised, you are able to determine the amount of team members you hire. Please speak to one of our customer service representatives in the Sydney office on 02 8016 5500 to discuss the best options for your business.
Can I choose what country I would like to offshore? E.g. Either Vietnam or The Philippines
Certainly. We are here to cater to your requirements and therefore you decide where you would like to build your global team. We can however, provide you with guidance and recommend which country is best for your business needs.
What costs are involved?
Our fee structure is simple and transparent. We provide our partners with the flexibility they need, under a staff based pricing model that enables you to set up your own team in either Vietnam, the Philippines, or Malaysia and is fully supported and managed by ASW.
How does ASW invoice their clients?
ASW provides monthly invoices in Australian dollars.
Who will provide training to my new employee/s?
You will be assigned an Account Manager to guide you through training. This can be performed on-site with you or in the host country or via phone or video conference.
Who supplies my new employee/s with their equipment?
We do! We equip your new employee/s with the latest technology for them to work in the most efficient way possible. We will ensure they are set up with the same software your onshore team uses and that integration is smooth.
Am I able to train my new employee/s with whatever I like or are there certain guidelines?
Your employee/s will be trained to your standards. We do not have any guidelines to assist you and we do act in the most ethical way as we have a responsibility to ensure all employee/s are treated equally.
Once I have my offshore team set up, who can I report any issues to?
In the rare case of having any issues with your overseas team members, you can contact your dedicated Account Manager and they will resolve any issues that need to be rectified as quickly as possible. We have escalation processes in place so that any matter is resolved.
Would the new employee/s be working at one of the ASW offices or would they be working from home?
The new employee/s would be working in one of our A grade offices in Vietnam, the Philippines, or Malaysia. All of our offices are state-of-the-art and located in the CBD of their respective countries.