Broker Administration in MY



  • Assist with coordinating and providing diary management and meeting arrangements
  • Production of high-quality reports and presentations
  • Preparation of Premium and Claim Payment Calculations and Documentation
  • Data Entry/Uploading of documentation to Internal and External Systems
  • Bank Account Reconciliation
  • Completion of Business Activity Statements
  • Contract and Document Proof Reading and Formatting
  • Invoicing
  • Filing
  • Minute taking via Telephone
  • Assist adhoc and/or general queries, as and when required.
  • Respond to enquiries and requests for action from the Onshore Team
  • Answer and respond to telephone enquiries where required


  • Work effectively with team/work group as well as with the team in onshore location to accomplish organizational goals.
  • Keep supervisor or other relevant people informed about work status, issues, etc.
  • Take initiatives on implementing process improvements.
  • Help/assist other members of the team to deliver commitments and agreed SLA.


  • Maintain and endeavour to develop current knowledge
  • Up-to-date knowledge of the Insurance industry and market
  • Ensure all activities are carried out in compliance with relevant statutory and industry codes/standards



  • Excellent English communication skills (both verbal and written) is mandatory
  • Must have strong administration skills, experience a plus, preferably in the financial or insurance sector
  • Fast learner and a team player
  • Analytical, organized, detail oriented and problem-solving skills required
  • Flexible and able to adapt to change
  • Able to execute sets of agreed processes to ensure efficient, timely and accurate information delivery
  • Experience working with offshore/outsourcing firm will be advantageous
  • Must be able to work in Australian Working Hours (6AM – 3PM) (Monday – Friday)


  • Bachelor’s Degree in Business Administration/Commerce/Accounting/Finance or equivalent