BAS Manager in PH


The purpose of this role is to support the Operations Manager to optimise group performance by ensuring performance targets, continuous improvement and organisational objectives are met while providing a high level of customer experience delivery to our stakeholders.


  • Lead teams into achieving day to day metric goals including SLA by offering pro-active solutions through Operations Manager, and complete monthly deliverables and tasks.
  • Identify and track issues, risks and action items, provide status to Operations Manager, and facilitate resolutions.
  • Provide effective coaching, mentoring and performance feedback to Team Leaders in assigned group
  • Prepare and present Weekly/Monthly/Quarterly review of the assigned group.
  • Work with onshore teams for any ad-hoc requests.
  • Implement procedures, provide information to Team Leaders and generate ideas to help increase productivity.
  • Performs administrative tasks for operational support.
  • Responsible for staff retention of their assigned group.
  • Ensures adherence to the Security Policy, Zero Tolerance Policy, Client Privacy Policy and Learning Agreement.
  • Conducting meetings with internal team and functional departments.
  • Assists in delivering end user training.
  • Accomplishes human resource objectives by participating with the recruitment process, training and assigning.
  • Other assigned tasks as required.


  • Highly motivated and team orientated.
  • Highly competent in the use of Microsoft Office Suite products including intermediate to advanced skill level of MS Word and MS Excel
  • Skills in complex problem solving, judgment, critical thinking and decision making.
  • Ability to be highly organized with an emphasis on accuracy and timeliness.
  • Ability to organize information and have attention to detail and accurately follow procedures.
  • Ability to work alone with minimum supervision and with others in a team environment, occasionally under time pressure and on several tasks at the same time.
  • Ability to effectively communicate orally and in writing with co-workers, management team, other departments, vendors, and outside agencies, including being sensitive to professional ethics.
  • Ability to work outside normal operating hours on occasion to meet deadlines.