E-commerce Specialist – J-1761

JOB DESCRIPTION:
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OUTLINE OF THE ROLE:

This role is a vital support to the client’s online department that manages websites for members as well as their own corporate websites.  You will work closely with the Ecommerce Manager, website developers, the marketing and category teams to ensure their member’s Shopify sites content is consistent and accurate, they are providing a great consumer experience, and ultimately drive revenue for their members.  For the client’s websites, you will support the content updates and ensure websites are accurate, comply to branding guidelines and are easy to navigate.

You will be a real go-getter, someone who is highly organised and passionate about Ecommerce.  The client’s purpose is to support small business owners and suppliers therefore your fast response to their support requests will be crucial to ensuring their digital presence is not compromised.

 

Websites

KEY RESULT AREAs (KRAs):

  • Member website management – coordinate the deployment of new member websites; assist members with website maintenance; ensuring new product uploads are categorised and tagged appropriately to provide frictionless user journeys; continual range updates and identify gaps, review and improve based on engagement and analysis; assist in the development and uploading of monthly catalogues; managing inbound tickets from members and providing timely updates; work with marketing to execute digital marketing campaigns for members; audit members sites and links for relevance and accuracy as well as recommending improvements
  • Website development – Collect development requests and work with the Ecommerce Manager to identify valid opportunities; implement website optimisations as well as conducting UAT to ensure updates are fully functional; document and review website updates in Confluence; plan the rollout of new features to themes for members within the category in accordance with priorities set by the Ecommerce Manager
  • Corporate Websites – manage the content updates on the corporate websites; execute periodic updates to ensure a steady supply of relevant content; maintain accuracy of member listings in store locators
  • Website reporting – collate and distribute member website reports, using Google Analytics and other tools; identify opportunities for performance improvements; reporting on inbound tickets and identifying opportunities to address through training

KEY PERFORMANCE INDICATORS (KPIs ):

  • Monthly website analytics
  • Upselling to higher tiered eCommerce plans
  • Accurate Product Content across all sites
  • Roadmap of Website Feature Development

 

B2B Supplier Portal

KEY RESULT AREAs (KRAs):

  • Upload data and assets into the portal
  • Manage the accuracy of product information, including updates and deletions
  • Product Management – assist with identifying issues with product content and provide reporting back to the Category and IT teams regarding missing information; provide insight into product categorisations

KEY PERFORMANCE INDICATORS (KPIs ):

  • 95% accuracy of products
  • Roadmap of feature developments
  • Roadmap of supplier onboarding with high degree of accuracy

 

Operational

KEY RESULT AREAs (KRAs):

  • Member Training & Education: assist with the creation of resources for members in the form of manuals and videos
  • Support the Business Services team – assist with extranet site administration
  • Organisation Alignment – enabling and supporting your colleagues by following organisational policies and procedures and embodying an entrepreneurial spirit to contribute to building the LEG of the future
  • Organisational/operational – ensure company information remains confidential and represent the company with dignity and respect to internal and external staff and stakeholders

KEY PERFORMANCE INDICATORS (KPIs ):

  • Positive survey feedback from members
  • Positive survey feedback from internal stakeholders

 

Work Health & Safety (WHS)

KEY RESULT AREAs (KRAs):

  • Work with the organisation to ensure it identifies and complies with relevant State or Territory Laws including the Commonwealth or State/Territory legislation
  • Ensure the relevant Acts and Regulations that apply to working conditions and the work environment are observed and enforced
  • Be a positive contributor and advocate on safety information and training
  • Consult with People & Culture of any health and safety matters that arise

KEY PERFORMANCE INDICATORS (KPIs ):

  • WHS incidents are reported
  • A proactive approach is taken to WHS prevention of accidents and incidents in the workplace
  • Full compliance with regulations and insurance requirements

 

Personal Attributes

The client has a strong and caring culture. Their values guide their actions, reflect who their people are and how they do business. They believe in what they do and work as a team to achieve the best results. Their values reflect their dynamic attitude and willingness to adapt to stay at the leading edge. They turn up, roll up their sleeves, and they do their best to be the best. They believe in what they do and work as a team. They recognise and reward success!

 

They are in a position of trust. They act with Integrity. They encourage innovation and an environment where people own their performance and achieve their professional aspirations. They reward individual effort and merit, own their successes and fix their failures. They are dynamic and willing to adapt to stay on the leading edge.

 

The client’s values are a great way of getting a flavour of their business. They are what guide their actions and mean everything to them; they want their people to instinctively emulate them. Their values reflect who their people are and how they do business and include:

  • Talent enhancement: shares knowledge and experience with direct and indirect teams.
  • Communication: Communicates clearly, concisely, and professionally. Confident to ask questions when needed. Excellent written verbal and presentation skills.
  • Adaptability and learning: Can readily adapt to and embraces new projects and challenges.
  • Problem solving: Proactively and accurately identifies problems and finds solutions efficiently and effectively.

 

Qualifications & Experience

  • Minimum 2 years’ experience managing websites on Shopify and using content management systems
  • A flexible agile, collaborative team-work approach to tasks and responsibilities
  • Experience in coordinating and delivering projects within a given timeframe
  • Experience deriving insights from Google Analytics and other reporting tools
  • Basic knowledge of HTML is highly desirable but not essential
  • Experience building and maintaining B2B customer relationships (highly desirable)
  • Attention to detail and strong eye for all website elements
  • Experience within Digital Marketing (Social Media, SEO or SEM) is a bonus
  • General business acumen
  • Commercially savvy with a creative and entrepreneurial mind set to deliver and execute new ideas
  • High level of computer literacy in MS Word, MS PowerPoint, Outlook and the Adobe Creative Suite
  • Able to develop highly effective working relationships by building credibility, respect and rapport with internal and external networks.
  • Clear, concise and influential written and verbal communication skills.
  • Growth mindset, creative, resourceful, and pragmatic with a positive ‘can do’ and solution-focused attitude.