Customer Service Coordinator – J-1824

Our team is looking for a Team Leader who will be part of a leading medical device supplier in Australia and New Zealand. As a Customer Service Coordinator, your key deliverable is to provide exceptional customer service to both internal and external customers. You will be closely working with offshore and Australia-based team members.

Job Responsibilities

  • Handling a high volume of inquiries, action all inbound emails and faxes using CRM while striving for Service Excellence experience of customers
  • Accurate and timely processing of customer orders using SAP CRM, processing of EDI orders from external customers and maintain customer interaction records in CRM
  • Liaise with customers regarding back-order status and pricing discrepancies;
  • Liaising with sales teams, logistics department, and warehouses to provide relevant information for fulfillment of customer orders/inquiries
  • Investigate customer inquiries and respond to customer requests; investigate customer account disputes and arrange credits, where necessary.
  • Complete ad hoc reporting; Assist other Customer Service team members with their workload, as required.

Skills, Experience & Qualifications

  • Demonstrated experience as a customer service representative in BPO setup preferably for an email account
  • Preferably a graduate of any Bachelor’s degree course
  • Knowledge of SAP is desired
  • Exceptional written and verbal English communication skills
  • Excellent problem-solving skills and can troubleshoot issues for customers
  • Professional and can confidently speak with stakeholders
  • Exceptional time management skills
  • Can work efficiently even in minimal supervision


  • Fixed morning shift (Monday-Friday)
  • Health & Life Insurance
  • Paid Leave
  • Team outing, travel opportunities, company party, and other exciting activities
  • Exposure to an international environment, working with people across Malaysia, Vietnam, and Australia
  • Industry-related training
  • Career advancement opportunities; vertical and horizontal development

+61 2 8016 5500


Suite 69 Level 14, 88 Pitt
Street, Sydney NSW 2000

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