Client Services Manager (Implementations & Account Management) in PH

Job Description:

The Client Services Manager is responsible for handling the most important client accounts in a company. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for client are met, and help the client succeed. Responsibilities:

  • Developing a solid and trusting relationship between major key clients and company
  • Assist in implementation and on-boarding of new clients
  • Resolving key client issues and complaints
  • Developing a complete understanding of key account needs
  • Anticipating key account changes and improvements
  • Managing communications between key clients and internal teams
  • Managing account team assigned to each client
  • Strategic planning to improve client results
  • Negotiating contracts with client and establishing timeline of performance
  • Establishing and overseeing internal budgets with the company and external budgets with the client
  • Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
  • Collaborating with sales team to maximize profit by up-selling or cross-selling
  • Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
  • Meeting all client needs and deliverables according to proposed timelines
  • Analyzing client data to provide customer relationship management

 

Job Requirements:

  • Bachelor’s Degree/Master’s Degree in Marketing, Business Administration or relevant field is required for this role
  • With at least three to five years’ previous work experience in management, key account management, or other relevant experience
  • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
  • Must have experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
  • Strong negotiation skills, with ability follow-through on client contracts
  • Must be able to travel to clients or to other office locations
  • Able to multitask, prioritize, and manage time efficiently
  • Goal-oriented, organized team player
  • Encouraging to team and staff; able to mentor and lead
  • Self-motivated and self-directed
  • Excellent interpersonal relationship skills
  • In-depth understanding of company key clients and their position in the industry
  • Able to analyze data and sales statistics and translate results into better solutions

 

Client Services Manager in PH
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