eDocs is the prime example on how we take advantage of talent and skills in dispersed teams across three countries while maintaining the required team collaboration in our business environment.

To develop this pioneering, paperless office application, we have set up teams in Sydney, Vietnam, the Philippines and distributed the tasks to our advantage. The team in Sydney consist of the subject matter experts, a product owner, a delivery manager and business analysts. This helps us clarify the requirements directly with Australian clients before prioritising and communicating to the developers in Vietnam and the Philippines.

Contrary to many people’s concern, the time zone also works to our advantage. Due to the time difference, offshoring Business Analyst can discuss requirements with clients before the developers come into work. Subsequent video conferences allow the developers in Vietnam and the Philippines to be available to assist with troubleshooting production issues, even beyond the normal 8-hour span.

ASW also ensures the team collaboration is focused and maintained through Scrum Methodology, meetings and dynamic contact points. We have witnessed eDocs members visit each other for onsite training and building better team connection when necessary. That greatly contributes to the development of the most cost-effective solution for paperless office while the teams serve as a model for the way we set the projects in motion at ASW.