Roles You Don’t Know That Can Be Offshored
When we talk about offshoring possibilities, most people would associate it with IT-related functions, stressful call centres, or repetitive administrative tasks. This stereotype might indeed be true back in those early days but as time goes by, popular offshoring destinations have offered a wide range of services to catch up with the ever-evolving global economy. Here are some roles you don’t know that can be offshored:
Fairly speaking, outsourced or offshoring virtual assistants have been around for quite some time, but the sector is too niche to catch the spotlight. However, the increasing number of multinational corporations has led to the greater demand for virtual assistants in the last five years. CEOs, regional directors, and other C-level executives are among the top clients who would normally require assistance from an assistant working thousands of miles away from them. Following tasks are not limited to researching, managing emails, or scheduling but, in some cases, expanding to be on-site contact points for your offshore teams would be ideal.
Similar to virtual assistant, offshoring marketing team is not a new prospect. What has changed is the way clients decide to delegate their functions and how offshore destinations can adapt to these demands. Many service providers now can help you build a complete offshore team with a copywriter, a graphic designer, a social administrator, and a PR specialist to operate your own offshore marketing team. In the era where content is king, this approach may allow you to stay active in social channels and search engines, with the consistent brand identity with reasonable cost, including printing out marketing materials and shipping them back to Australia for your events.
This option is more exclusive for companies doing business in architecture, engineering, and the building industry in general. Just like the main principle of outsourcing and offshoring, consider taking the load off from your architects or engineers on documentation and hand-drawing tasks. This move will enable them to focus more on idea generation and direct contact with customers. Tasks can range from simple file conversion to complex functions in which drafters are required to draw up detailed plans for projects via CAD software, using specifications and sketches from your onshore team.
SERVICE DESK SPECIALIST
Imagine you have a call centre, but for internal use – now, this is the perfect example for an offshore service desk team. Stemming from India, the service desk sector has expanded across Asia, where you can easily recruit talented staff in IT and computer science. In case of any technical issue, your onshore staff simply files a report to the service desk, and your offshore team in Vietnam, the Philippines, or Malaysia can instantly support via remote desktop or screen sharing. You can even consider of upgrading your offshore team to cover your infrastructure and IT concierge for only a fraction of the cost.
Australian companies can build, or partner with a service provider to operate an offshore team, mainly in the Philippines, who specialise in product consultation and up-selling. Previously, Filipino staff only assisted the local sales team in managing CRM data, responding to customers’ enquiries and other repetitive tasks. Now, with professional training and English fluency, they are able to discuss directly with customers, understand the issues, recommend solutions, and up-sell your services or products.
If you would like to know how you can start offshoring roles, speak to our team at ASW Global today. No matter what industry you are in, our aim is to attract only highly capable and self-driven individuals with the highest calibre for you to grow your extended team.