Foster customer service that efficiently addresses your customer base’s concerns. ASW’s Customer Service Representatives teams handle customer queries through email, phone call, live chat, or social media. We continually train and improve our customer service representatives so you can focus on creating products and services and other business strategies.
Our Customer Service Representatives specialise in:
- Handling and tracking orders
- Accommodating queries, concerns and complaints
- Quick problem solving and providing resolutions
- Generating customer data for reports
Utilising a team of highly experienced Customer Service Representatives with great communication skills, mastery of processes, and critical thinking takes the burden away from you and your customers. Hire your CSRs with ASW and foster the trust and confidence of your customers with your business.
Why ASW?
- Multiple Southeast Asian countries for the broadest selection of qualified talent
- Proven three-step process to set up your offshore team
- World standard ISO27001 data security certified
- Fully customised and committed to meet your long-term business goals
- Dedicated account management
4-STEP PROCESS
INTRODUCTION
We familiarise ourselves with your company and business goals to formulate a fully tailored solution.
RECRUITMENT
While you make the final hiring decision, ASW will build your ideal team by partnering with you to source the best talent and coordinate the entire process from interview to offer.
INTEGRATION
Our specialised IT team will integrate all required software and communication tools to enable seamless connectivity.
OPTIMISATION
Your dedicated Account Manager will work closely with you to coordinate training sessions, reporting and regular feedback to ensure absolute success.
