Team Elliott Insurance: Professionals with a Purpose

This broker/project support team for our client partner Elliott Insurance and their specialised division, All Trades Cover, balances their dedication at work with a passion for community service. Read about their inspiring team spirit and how they redefine success by making a positive impact.

Team Members:
Ruby Lazaro: Head of Broker Support – Offshore (Community and Culture Leader)
Jherry Aballe: Head of Broker Support at All Trades Cover
Jomer Cruz: Head of Broker Support at Elliott Insurance
Mae Pontevedra: Broker Support
Cheron Bravo: Junior Broker Support
Coleen Duron: Junior Broker Support
Flerida Sulla: Project Support
Cedrick Mariano: Project Support

1. Hi! Can you tell us more about the role you play for the client?

Ruby: I support our offshore team, who work closely with clients to ensure policy servicing, renewals, and day-to-day requests are handled with accuracy and efficiency. I also help organize initiatives that support our mission and vision to give back to less fortunate communities in the Philippines.

Jherry: I’m focused on the tasks of the All Trades Cover remote team, managing the insurance lifecycle for tradies and small construction businesses across Australia. I am also in charge of monitoring and trainings, if needed.

Jomer: My role is to make sure our brokers and clients get the support they need day-to-day and that we deliver excellent service consistently.

Mae: I assist the All Trades Team with renewals, new business, and various tasks that need my support. I’ve recently been given my own set of clients as part of my training for an offshore broker role.

Cheron: One of my main tasks is to provide administrative support to our counterpart brokers in Australia.

Coleen: I support our brokers by managing back-end insurance tasks such as policy processing, documentation, liaising with insurers, and handling other insurance-related requests.

Flerida: My role focuses on administrative tasks, supporting the team by organizing and updating information in our systems.

Cedrick: I am responsible for identifying and correcting inaccurate, outdated or inconsistent information within datasets to ensure the clients data is accurate, complete, and reliable.

With John Elliott, founder and CEO of Elliott Insurance.

2. How do you stay motivated as a team? What team-bonding activities do you do?

Ruby: We make it a point to communicate openly, share knowledge, and recognize each other’s efforts, which keeps us engaged and connected to our goals. We usually have team lunches or morning teas to celebrate small wins. We hold a team-building event at the end of the fiscal year, which helps us grow closer and strengthen our bond.

Jomer: It’s not just about work – we really make the effort to celebrate wins and milestones together. We usually go out for lunch as a team, and whenever someone has a birthday, we celebrate it together.

Flerida: One memorable team-bonding activity I experienced was when we went to Zambales. We really enjoyed each other’s company, even during the small activities we had, like games, sharing food, and more.

3. What’s the biggest challenge you’ve encountered so far, and how does your team overcome them?

Mae: Handling the July 1 renewals for the All Trades Cover portfolio, which involved over 800 policies that had to be processed before the end of the financial year. It was a hectic period, but through strong teamwork, coordination, and mutual support, we completed everything on time and successfully met our targets.

Coleen: Shifting from underwriting to brokerage came with a learning curve, especially around new tools and systems. With strong team and onshore support, I quickly adapted, allowing us to maintain efficiency and deliver results.

Cedrick: Figuring out how to fit in with the existing team at Elliott Insurance/All Trades Cover. I was initially shy and hesitant to engage in with conversation. But thanks to each one of them, through the advice they shared, the laughs, storytelling, and our work-related discussions, I was able to adjust quickly.

4. Your CSR activities with the Aeta community are truly inspiring. What motivated your team to get involved and how has it influenced your outlook as a group?

Cheron: It all started when we learned about how dedicated Elliott Insurance is to participate in various missions abroad. After John Elliott (Founder and CEO of Elliott Insurance) shared their involvement in the One Heart Mission, we felt truly inspired to be part of something meaningful.

Jherry: Helping with the community is the heart and culture of Elliott Insurance, not just the business alone. We are motivated to get involved with the Aeta community to share the blessings and utilize the resources currently available.

Coleen: We strongly believe in giving back to the community and helping to preserve indigenous cultures. Learning about their inspiring way of life and the challenges they face inspired us to contribute in meaningful ways. This has brought us closer as a team, strengthened our sense of social responsibility, and deepened our appreciation for diversity and resilience.

5. What three words would best describe your team?

Ruby: We are Collaborative because we work closely together, share knowledge, and support one another to achieve the best results for our clients. We are Dedicated because no matter how challenging the workload is, we stay focused and committed to delivering quality service on time. And we are Compassionate because we genuinely care—not only about our clients, but also about each other and the communities we support, like our CSR work with the Aeta community.

Jherry: Equipped, Enthusiastic, and Knowledgeable.

Jomer: Supportive, Resilient, and Fun.

Mae: Resilient, Compassionate, and Collaborative.

Cheron: Fun, Supportive, and Committed.

Flerida: Supportive because everyone is willing to share their knowledge and help us learn. Empowered because team members are trusted to handle their tasks independently. Respectful because we value each other even when we have different ideas and opinions.

Coleen: Goal oriented, Purpose-driven, and Supportive. Purpose fuels us, goals guide us, and support unites us.

Cedrick: Encouraging – This is a team that uplifts, supports, and motivates each member to grow. Genuine – Our team is built on trust, honesty, and authenticity. Passionate – Every team member brings energy, purpose, and enthusiasm to everything we do.