Role Objectives:
- Provide a high level of mortgage broking support to the loan team
- Conduct sufficient research of available bank products to ensure our clients goals and objectives are met in the best way possible
- Ensure smooth, compliant lodgment and tracking of client loan applications through attentive follow ups with banks and stakeholders as well as effective communication with all internal pod members
- Maintain the client service standards for all active cases ensuring that we are providing excellent service and sufficient communication / updates to our clients throughout the whole process
- Assist with the overall running and management of the pod supporting the Broker in Sydney to oversee management of priorities, work flow and client communication
- In conjunction with Broker in Sydney responsible for all on the job development and training of new recruits
- Work compliantly and adhere to industry guidelines throughout the whole loan process
Specific Responsibilities / Technical Skills:
- A high level of proactivity and the ability to prioritise and work within deadlines and internal reporting requirements
- Analysis of applicants’ financial status, credit history, and property valuations to determine feasibility of applying for loans
- Compare and advise suitable loan products and structures to meet lender’s servicing criteria
- Collect and organize supporting documents
- Prepare simple and complex calculations on loan scenarios
- Submit applications, on-line and hardcopy
- Data-entry and database management for all loan related business
- Liaise with banks and other parties ie. solicitors and valuation firms & follow through applications, providing outstanding requirements as requested
- Ensure that all lending documents and forms are up to date
- Assist with preparation of pre-meeting material – using XPLAN & Podium calculators and loan / product selectors
- Prepare settlement and post settlement actions
- Prepare annual review documents and comparisons and send to clients when due
- Maintain current and thorough knowledge of all lending programs, policies, procedures, and regulatory requirements
- Be the main support for the Broker(s) in the higher level complex loan applications, calculations, and research.
Qualifications & Experience:
- Degree qualified in Financial related areas, ie. Business, Commerce, Finance, Accounting, Credit & Banking
- 2-3 years’ experience in banking or lending institution in same or similar role is preferred in the Australian banking arena
- Foreign education and work experience preferred
- Fluent communication in English (written and oral)
- Need to be proactive, adaptive and independent
- Very high attention to detail with a proved record in workflow and priority management
- Concentration on objectives, task driven with the ability to think on your feet, have proactive approach and work unsupervised
- Ability to develop cohesive work environment with team members
- Have a strong working knowledge of the Australian credit industry
- Proficiency in the Microsoft Office applications and if possible, a working knowledge of XPLAN.