Frequently asked questions

  • General
  • Data Privacy & Security Policy
  • Training
  • Costs & Contracts
  • Insurance & Business Continuity
  • Recruitment
  • Workforce Management
  • Office Locations & Facilities
  • Company Culture
  • Client Management
  • Is my data safe with my international team?

    At ASW, we take data security very seriously. That’s why we’re ISO:27001 certified, the gold standard set by the world’s leading standardisation organisation. We have years of experience working in APRA-regulated industries. We utilise firewalls, anti-virus protection, and sophisticated filtering systems to keep out any threats. We also conduct regular penetration testing to ensure our defenses are always robust. We employ Multi-Factor Authentication to enhance the security of your data, in accordance with industry best practices. We regularly conduct mandatory Data Security training to all our employees. Plus, we can collaborate with your IT team to integrate your data security protocols for your remote team.

  • Do you have a privacy policy?

    Yes. You can view our full Privacy Policy here: https://aswhiteglobal.com/privacy-policy/
    This is intended to inform Users about the general approach our Company uses in collecting, using and disseminating User Information via our Website. You can also view the full Terms & Conditions with regard to data collection, privacy policy, and confidentiality here: https://aswhiteglobal.com/terms-conditions/

  • Who will provide training to my new employee/s?

    Whilst you have autonomy over the delegation of tasks and training of your team member, we’ll also provide a dedicated Account Manager to ensure everything runs smoothly. Whilst many clients do video call training through platforms like MS Teams or Zoom, you’re also welcome to train your international team on-site at our training rooms.

  • Does ASW offer learning and development programs?

    Yes. Our Learning & Development team is in collaboration with LinkedIn Learning to provide a wide variety of courses for your international teams.

  • Can we promote members of our international team or shift them to another department?

    Yes! We’re advocates of staff development. Simply raise this with your ASW Account Manager and we’ll collaborate with you on the best approach to promote your team member.

  • Can I choose how long I can partner with ASW for?

    ASW offers flexible options that cater to different business needs. After we analyse your requirements, we then customise our partnership with you accordingly.

  • What costs are involved?

    We provide our clients a flat, fixed, all-inclusive monthly fee. The fee covers the full suite of ASW’s managed services inclusive of recruitment, HR, payroll, office workstation, IT hardware, IT support, and your dedicated Account Manager. There are no engagement fees, no set-up fees, no recruitment fees, no IT hardware fees, and more importantly, no hidden, unexpected costs. Each team member has access to all of ASW’s premium managed service environment.

  • How does ASW invoice their clients?

    We provide monthly invoices in AUD on a 14-day account. For clients outside of Australia, we can invoice in GBP, USD, and SGD which are exempt from GST.

  • Is there an upfront fee that we need to pay?

    Not a single dollar. ASW doesn’t charge set-up fees, engagement fees, recruitment success fees, or IT hardware fees. You’ll have peace of mind knowing your billing starts when your team member does.

  • Can I give bonuses or commissions to the international team?

    Yes, you can! Whilst there’s no requirement, you’re welcome to incentivise your team with bonuses, commissions, or even non-monetary rewards. Reach out to your dedicated Account Manager on how to make the arrangements.

  • If I pay a bonus, how much will my team member receive?

    All of it! That’s the way it should be. The only deduction is the standard government salary taxes, if applicable.

  • Are there other costs that I should consider?

    Our fees are designed to be comprehensive. However, you may need to consider any costs associated with your specialised software tools (i.e., AutoCAD, XERO, Slack). In the event overtime work is required, our Account Managers can provide the costs prior.

  • Aside from salary, what are the benefits that my international team will receive?

    We believe in providing benefits that support your international team’s well-being. In addition to a competitive salary, we offer a comprehensive benefits package that varies depending on the team’s location. Staff also receive government-mandated benefits (social security, HMO, additional bonuses) plus exclusive employee benefits through ASW’s engagement activities (annual company trips and other work-life balance initiatives), unlimited learning and development opportunities, and much more.

  • Who are the parties involved in this employment contract?

    ASW manages the employment contract directly with your chosen employees.

  • Is there a required duration for the contract?

    We’ve removed the need for lock-in contracts or annual contract reviews. Simply build a team. In the unlikely event that it’s not working out, we’ll work together to ensure a smooth exit.

  • Is ASW insured?

    To protect you and your business, ASW carries comprehensive insurance coverage for Crime, Cybercrime, and Public Liability.

  • Does ASW have Business Continuity and Disaster Recovery Plans?

    Yes. We have contingency measures in place to ensure minimal disruption to critical operations in the event of a power outage, natural disaster, or IT system failure. In fact, we received a 96% client approval rating for how we ensured business continuity during COVID-19.

  • What is the minimum number of international staff I can hire?

    Each staff member is a full-time dedicated employee. We can build you a team of any size, from a single expert to a large-scale team. However, if you require a more casual or part-time arrangement, we’d be happy to connect you with alternative solutions.

  • Can I choose the country where I build my international team?

    Absolutely! We have four international locations for your consideration: the Philippines, Malaysia, Vietnam, and Thailand. This provides our clients with the largest geographic talent pool in Southeast Asia. Each location has their unique strengths and talent capabilities. Ultimately, this gives you an unbiased approach in selecting the location that’s best suited to complement your existing business. Our team will provide you with in-depth insights about each country to guide you in your decision.

  • Who finds and selects the team member for us?

    We will do a detailed recruitment briefing to unpack your current interview process, skills testing, behaviour profiling, and hiring approach. Our Recruitment Specialists will begin talent mapping and manage the process from interview to offer. They will coordinate with you through every step of the recruitment process, present the best candidates, and guide you through the candidate interview and, ultimately, your selection.

  • Is there an employee probationary period?

    Yes, each country has a different working probationary period. Vietnam: 2 months; Malaysia: 3 months; the Philippines: 6 months; and Thailand: 119 days

  • How will I communicate with my international team?

    We can set up your preferred communication tools of choice. From Zoom, Teams, Whatsapp, Slack, etc. We’ll extend your existing preferred tools to your team abroad.

  • Do staff follow Australian business hours?

    Yes, majority of staff follow AEST. We also have teams that follow the US, UK, and other time zones as required by the client.

  • Who manages the workflow of tasks?

    Your international team member will integrate seamlessly with your existing workflows. Each staff will be responsible for working directly with your local team. You remain in control as you delegate tasks directly to your team member for quicker turnaround times.

  • Once I have my international team set up, who can I report any issues to?

    In the rare case of having any issues with your international team members, you can contact your dedicated Account Manager and they will resolve any issues that need to be rectified as quickly as possible.

  • Can I visit my international team? Can I make arrangements to have them visit our local offices?

    Certainly! We encourage our client partners to have face-to-face interactions which help foster better collaboration and cultural understanding. You may also invite your international team to visit your local offices in Australia, New Zealand, US, and UK. Your Account Manager will help you make the arrangements.

  • Which holidays will my international team follow?

    Each location has a different public holiday calendar. Whilst staff tend to follow their local holidays, many of these also align with our own calendar such as Christmas, Easter, and New Year’s Day. We understand that, on occasion, staff may be required to work on a public holiday. If so, your Account Manager will be able to help with any overtime costs that this may incur or discuss a day in lieu.

  • Where are the offices located?

    Our HQ is in Sydney, whilst our international offices are in the CBDs of Manila, Bangkok, Ho Chi Minh, and Kuala Lumpur. Each office is conveniently located near public transport areas for easy access.

  • Who supplies my new employee/s with their IT and workstation equipment?

    We do! In keeping with our commitment to Data Security, all staff members are equipped with the latest IT hardware to work in the most efficient way possible. We’ll collaborate with you to install the various software tools required so integration is smooth and seamless.

  • Would the new employee/s be working at one of the ASW offices or would they be working from home?

    We provide both options! All our employees have access to our A-grade offices in Vietnam, the Philippines, Malaysia, and Thailand. All our offices are state-of-the-art and located in the CBD of their respective countries. We appreciate that clients and candidates are looking for flexible options. Our team looks forward to discussing with you regarding your preferred working arrangement.

  • What facilities does ASW offer in their offices?

    All our offices are Class A contemporary fitouts and fully equipped with the necessary IT infrastructure, including laptops, desktop computers, high-speed internet, and more. We have an open-office space plan, spacious meeting rooms, training rooms, silence pods, and even fun breakout areas to keep our employees engaged whilst fostering camaraderie and boosting productivity.

  • How does ASW support work-life balance?

    Work-life balance is important to all of us at ASW, which is reflected in our numerous employee engagement activities. These include annual company trips with gala dinners, year-end parties, fun office activities (movie night, trivia games, food fairs), wellness initiatives (sportsfest, health talks on-site and online, health fairs), and Corporate Social Responsibility (CSR) programs (blood donation, outreach projects for charitable organisations).

  • What is ASW's stand on Modern Slavery?

    Given our vast workforce across different countries, we are taking an active role in combating modern slavery in all its forms. You can read our full statement here: https://aswhiteglobal.com/about-us/modern-slavery-statement/

  • Can the staff overseas understand and communicate easily in English?

    Definitely! We hire international talent with excellent English communication skills. All our international team members understand and speak fluent English and there would be no problems communicating with them in any way. We also provide English communication courses with Toastmasters for those who would like to further improve their English-speaking and writing skills.

  • What's the retention rate at ASW?

    We currently hold a 96% retention rate. We have been certified by Great Place To Work® — an independent survey provider and the global authority on workplace culture. This certification is a clear indication of our commitment to attract and retain great talent by providing a positive work culture.

  • How do I organise a meeting to discuss our business requirements?

    Easy. Please send us an email at enquiry@aswhiteglobal.com and we’ll coordinate a convenient time for a confidential discovery call.

  • Will I have a dedicated account manager? How will I contact them?

    We’re committed to exceptional client service. You’ll have a dedicated Account Manager and 24/7 support that adapts to your international team’s communication preferences and time zones. This ensures your business stays responsive and ready to tackle opportunities, no matter the location or hour.

  • Where is my Account Manager located?

    Our Account Managers are located in our ASW offices in the Philippines, Malaysia, Vietnam, and Thailand. Your dedicated Account Manager will be from the country where your international team is based. In addition, we have Client Success Managers and our General Manager of Account Management located in Sydney, Australia.

  • How will the introduction of the international team benefit our local employees?

    ASW’s approach is to leverage your local team’s capability, rather than replacing them. With the support of your international team, your local team will thrive even further. As your in-house staff take on more strategic and high-value work, your international team will alleviate the business of tasks currently hampering daily productivity. This partnered approach leads to local job satisfaction and improved staff retention, whilst utilising OpEx to efficiently invest in key local initiatives to foster growth opportunities for the company.

  • Can you offer any expertise in change management?

    With over 50 years of collective managed services experience, ASW can offer recommendations in the nuances of expanding internationally.

Interested to know more?