Insurance Services
Give your back-office insurance operations a competitive edge by creating your own dedicated remote team of insurance processing professionals. With focused support to improve efficiencies, you can maximise all insurance-related productivity and expand offerings to your clients. ASW provides a comprehensive range of insurance services for health, life, medical, property, casualty, auto, income protection insurance and more. We are ISO-certified, so data security and privacy for you and your customers are our top priority.
From the initial introduction to the final optimisation of your team, ASW provides an end-to-end solution with a focus on certified data security, providing the best international talent and facilities available for your peace of mind.
ASW can build your international team for:
- Actuarial Support
- Case Management
- Claims Auditing
- Claims Processing Support
- Claims Relations
- Compensation and Benefits
- Customer Service Support
- Data Analytics
- Data Capture
- Data Entry
- Lead Generation
- Occupational Rehabilitation
Assistance - Policy Renewals and Management
- Policy Support
- Underwriting
What our clients say!
AUB Group
Financial Services Manager, AUB Group
Our accounts team made us far more efficient and enabled our finance operations to cover more clients.
Elissa Joines
Group General Manager, Aviso All Points
Our onshore brokers are able to allocate more time for their clients with the help of the offshore operations team who efficiently handle the back-end processing.
BJORN MEIER
Chief Operating Officer, BizCover
ASW has helped BizCover access quality talent within a premium environment. The partnership has enabled us to scale rapidly to meet our fast-growing client needs. We love our international team and we are thrilled with the partnership.
LUKE EAGLE
Director, Aviso All Points
Since engaging with ASW, we’ve been able to build a small, highly effective team that provides enormous value to our brokers and clients. The overall capability has been brilliant, and we’ve enjoyed the process. I highly recommend anyone interested in international staffing to meet with the ASW team.
VICKY TAKOS
Chief Operating Officer, Heavy Motor Insurance Australia
We have been extremely impressed with the calibre of candidates and their quality of work. Our international team has enabled the business to become more efficient and the support from AS White has been outstanding. We would highly recommend AS White to any business who is looking to expand their teams with international staff.
ADAM DALTON
Managing Director, Mainstay Underwriting
Mainstay Underwriting had been struggling to find employees in Australia for quite some time, so with ASW’s assistance we’ve added a support team to our underwriting function that has allowed our team to streamline processes. Where we were struggling, we now have a partner that has removed that pain point. The ASW team support our Australian underwriting team, allowing time to be better spent on underwriting rather than administrative functions.
Our 5-step process to successful International Talent Partnering
Step 1
Discovery & Strategy
A detailed discovery call to understand your business needs, short and long-term objectives, and which international locations will complement your current team.
Step 2
Client Onboarding
Ensuring your onshore HR and Hiring Managers are “international ready.” You will be supported by our change management expertise in the nuanced handling of the different cultural changes and transitions.
Step 3
Talent Sourcing & Recruitment
A detailed recruitment briefing to unpack your current interview process, skills testing, behaviour profiling, and hiring approach. Our Recruitment Specialists will begin talent mapping and a manage the process from interview to offer.
Step 4
Integration
Our IT and Account Managers will integrate all required hardware and software tools to enable productivity and ensure data security. Our local Account Managers will coordinate with local HR to onboard your employee, assist with daily requests and provide monthly reports.
Step 5
Retention & Optimisation
We’ll be guiding you with staff performance assessments, salary review and continuous development. Staff have access to ASW’s personal & professional development courses, team building events, and annual company trip to promote staff engagement and personal growth.