Insurance Services

Give your back-office insurance operations a competitive edge by creating your own dedicated remote team of insurance processing professionals. With focused support to improve efficiencies, you can maximise all insurance-related productivity and expand offerings to your clients. ASW provides a comprehensive range of insurance services for health, life, medical, property, casualty, auto, income protection insurance and more. We are ISO-certified, so data security and privacy for you and your customers are our top priority.

From the initial introduction to the final optimisation of your remote insurance team, ASW provides an end-to-end solution with a focus on certified data security, providing the best international talent and facilities available for your peace of mind.

ASW can build your international team for:

  • Actuarial Support
  • Case Management
  • Claims Auditing
  • Claims Processing Support
  • Claims Relations
  • Compensation and Benefits
  • Customer Service Support
  • Data Analytics
  • Data Capture
  • Data Entry
  • Lead Generation
  • Occupational Rehabilitation
  • Policy Renewals and Management
  • Policy Support
  • Underwriting

Our 4-step process to successful offshoring


We familiarise ourselves with your company and business goals to formulate a fully tailored solution.


While you make the final hiring decision, ASW will build your ideal team by partnering with you to source the best talent and coordinate the entire process from interview to offer.


Our specialised IT team will integrate all required software and communication tools to enable seamless connectivity.


Your dedicated Account Manager will work closely with you to coordinate training sessions, reporting and regular feedback to ensure absolute success.

Our 5-step process to successful International Talent Partnering

Step 1
Step 1

Discovery & Strategy

A detailed discovery call to understand your business needs, short and long-term objectives, and which international locations will complement your current team.

Step 2
Step 2

Client Onboarding

Ensuring your onshore HR and Hiring Managers are “international ready.” You will be supported by our change management expertise in the nuanced handling of the different cultural changes and transitions.

Step 3
Step 3

Talent Sourcing & Recruitment

A detailed recruitment briefing to unpack your current interview process, skills testing, behaviour profiling, and hiring approach. Our Recruitment Specialists will begin talent mapping and a manage the process from interview to offer.

Step 4
Step 4


Our IT and Account Managers will integrate all required hardware and software tools to enable productivity and ensure data security. Our local Account Managers will coordinate with local HR to onboard your employee, assist with daily requests and provide monthly reports.

Step 5
Step 5

Retention & Optimisation

We’ll be guiding you with staff performance assessments, salary review and continuous development. Staff have access to ASW’s personal & professional development courses, team building events, and annual company trip to promote staff engagement and personal growth.