Sales & Administration

ASW’s sales and administration services will increase productivity while reducing costs. Free up time and improve your customer experience with an efficient back office team driving your administration functions. Imagine the increase in revenue your sales team can deliver without the burden of time-restrictive administration tasks.

Our remote sales and administrative assistants attend to these general tasks so you can focus on your business’ strategy and client needs. As process- and results-oriented professionals, our sales and administrative assistants are engaged and committed to supporting your business.

We specialise in:

  • Calendar Management
  • CRM Administration
  • Customer Service Support
  • Data Entry Administration
  • Lead Generation
  • Market Research
  • Prospect Farming
  • Tenders & Proposals
  • Transcribing
  • Virtual Assistants

Our 4-step process to successful offshoring

Introduction

We familiarise ourselves with your company and business goals to formulate a fully tailored solution.

Recruitment

While you make the final hiring decision, ASW will build your ideal team by partnering with you to source the best talent and coordinate the entire process from interview to offer.

Integration

Our specialised IT team will integrate all required software and communication tools to enable seamless connectivity.

Optimisation

Your dedicated Account Manager will work closely with you to coordinate training sessions, reporting and regular feedback to ensure absolute success.

Our 5-step process to successful offshoring

Step 1
Step 1

Discovery & Strategy

A detailed discovery call to understand your business needs, short and long-term objectives, and which offshore locations will complement your current team.

Step 2
Step 2

Client Onboarding

Ensuring your onshore HR and Hiring Managers are “offshore ready.” You will be supported by our change management expertise in the nuanced handling of the different cultural changes and transitions.

Step 3
Step 3

Talent Sourcing & Recruitment

A detailed recruitment briefing to unpack your current interview process, skills testing, behaviour profiling, and hiring approach. Our Recruitment Specialists will begin talent mapping and a manage the process from interview to offer.

Step 4
Step 4

Integration

Our IT and Account Managers will integrate all required hardware and software tools to enable productivity and ensure data security. Our local Account Managers will coordinate with local HR to onboard your employee, assist with daily requests and provide monthly reports.

Step 5
Step 5

Retention & Optimisation

We’ll be guiding you with staff performance assessments, salary review and continuous development. Staff have access to ASW’s personal & professional development courses, team building events, and annual company trip to promote staff engagement and personal growth.

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