The Top 7 Offshore Jobs in the Healthcare Industry

With a growing workforce crisis compounded by the pandemic, especially in the US, the healthcare industry is struggling to attract and retain much-needed talent. Healthcare outsourcing services through an offshore staff can provide vital support to medical practitioners and healthcare providers so they can focus on their core duties.

As part of our blog series on offshore healthcare and medical services, we take a look now on what are the most in-demand healthcare-related jobs that dedicated offshore teams can handle, and why it would be beneficial for healthcare and medical providers to outsource these roles.

1. Clinical administrators

Clinical administrators are responsible for managing the healthcare office, clinic, or department activities and requirements. This includes overseeing the staff schedules, organising and keeping records, maintaining medical and office supplies, handling finances, and ensuring compliance as per regulation standards. They can also act as a liaison to the medical staff.

A fully integrated offshore staff can accomplish these multiple functions in accordance with your company policies. While they ensure that day-to-day office operations run smoothly, licensed practitioners can now prioritise their main responsibility of attending to their patients’ health needs.

2. Data entry agents

Data entry involves adding, verifying, and editing various types of electronic data – whether it’s patient information, notes from meetings, or sales figures that need to be regularly updated, among others.

This can be tedious and time-consuming. That’s why an offshore team of professional data entry agents is best suited for this task. They can focus on providing up-to-date material for the organisation, for the patients, and for other relevant stakeholders. It’s a fast and efficient solution to help improve the management of healthcare information that will support the overall care for the patient.

3. Systems management

Health information is highly sensitive and requires compliance with international standards of data privacy and network security. Medical institutions and healthcare providers can rely on the services of an integrated offshore team for information systems management.

They are particularly skilled in making sure that all levels of data collection, storage, and protection meet quality standards and comply with institutional regulations (e.g., ISO, HIPAA). This helps build trust with patients and provides valuable support in enhancing healthcare services for them.

4. Medical coders and billers

A medical coder converts information from a patient’s visit (e.g., patient’s symptoms, prescription for medicines, or a doctor’s diagnosis) into codes based on internationally mandated coding systems. These codes will be used by medical billers as their basis for preparing claims to the insurance company. After evaluation, the insurance company returns the claim and the biller will compute the actual amount that the patient will pay.

These two functions must efficiently work hand-in-hand to ensure accuracy in managing the patient’s billing records and insurance claim reports. Offshore medical coders and billers are already skilled in using the necessary applications to perform this task so there’s no need to train your core medical staff to handle this additional work.

5. Claims processor

A claims processor or claims clerk is in charge of preparing all claim-related documents, reviewing and verifying information in the claims, maintaining insurance policy and claims records, calculating claim amounts, and processing payments.

This heavy task can be delegated to an offshore claims processing staff who are highly qualified to perform this quickly, accurately, and efficiently, preventing delays and backlogs in the process as more claims are given immediate attention.

6. Telehealth services

Telehealth services have increased significantly due to social distancing protocols. But pandemic precautions aside, this has become a practical option especially for the elderly, for patients with limited mobility, and for those living in rural areas that do not have immediate access to medical care.

A certified offshore staff can provide telehealth services as they are equipped with the required healthcare training and the technological capabilities to conduct online consultations and health management sessions. Outsourcing this role also gives patients a wider range of options in getting the best medical care.

7. Medical Transcriptionists

A medical transcriptionist listens to a healthcare provider’s dictated notes then creates an organised record of the consultation that documents the patient’s history, diagnoses, and treatment. This is filed accordingly which can be accessed in the next consultation or for reference by another healthcare facility when needed.

Certified offshore medical transcriptionists are well versed in medical terminology and are also specialists in healthcare documentation. As such, they play an important role in providing substantial support to the core medical staff.

Premium offshore healthcare services

At this critical juncture, outsourcing via an offshore solutions provider has proven to be a viable and sustainable strategy to address the widening workforce gap and to improve overall patient care.

Outsource healthcare solutions with an industry leader in offshore services from Manila, Philippines. ASW Global can assemble an offshore healthcare team composed of highly trained professionals, fully integrate them as an extension of your organisation, and work as a dedicated remote staff while your onshore personnel focusses on their core medical tasks. Learn more about our offshore healthcare services here and book a free consultation for more details.